Thank you for shopping at SimbashoppingUSA.
If, for any reason, You are not completely satisfied with a purchase or in the event you have received a damaged item during transit, We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SIMBA USA INC, 11221 BRICKELL AVENUE, SUITE 1160 MIAMI, FLORIDA, UNITED STATES 33131.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to SimbashoppingUSA, accessible from https://www.simbashoppingusa.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
YOUR ORDER CANCELLATION RIGHTS
The deadline for cancelling an Order is 1 hour from the time You complete the Order . In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement:
By email: simbashoppingusa@gmail.com
By visiting this page on our website: https://www.simbashoppingusa.com/contact-us/
All refunds must be authorized by our staff. No cancellation of the order will be accepted after this deadline.
We will reimburse You on the same means of payment as You used for the Order and You will not incur any fees for such reimbursement. In the case in which the order has already been shipped, any shipping costs will be deducted from the order refund amount.
CONDITIONS OF RETURN in case of REMORSE
We take a tremendous amount of pride in the craftsmanship and overall quality of our fine products. It is our priority to provide you with industry-leading designs and styles that help make your home an entertaining hot spot.
If, for any reason, You are not completely satisfied with a purchase and in case of Remorse, our refund and returns policy lasts 14 days. If 14 days have passed since you received the Goods, we can’t offer you a full refund or exchange.
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased through our Website
- The Goods were received in the last 14 days
- The Goods are in the original packaging on a pallet
- The Goods were not used or damaged and in the same conditions You received it
You are responsible for the cost and risk of returning the Goods to Us. The item must be packed into the orginal packaging on a pallet.
You should send the Goods at the following address:
SIMBA USA INC. to Miami International Freight Solutions, LLC (MIFS), 14100 NW 60th Avenue , Miami Lakes, FL 33014
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at simbashoppingusa@gmail.com.
DEFECTIVE PRODUCTS
Please inspect your product upon receipt and notify us with description and photos of any damage or other issues that you come across within 1 working day using the following email: simbashoppingusa@gmail.com.
Our refund and returns policy lasts 14 days. If 14 days have passed since you received the Goods, we can’t offer you a replacement item. If we consider the Product to be defective, we will work with you to address the issue. The item must be packed into the orginal packaging on a pallet ready to be collected. In case the Good is determined as totally defective, We are responsible for the cost and risk of returning the Goods to Us. In that case, a replacement Good will be dispatched to you. Incorrect/Faulty goods must be returned to us before replacements will be dispatched.
EXCHANGES
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged that are packed into the original packaging on a pallet. Incorrect/Faulty goods must be returned to us before replacements will be dispatched.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: simbashoppingusa@gmail.com
By visiting this page on our website: https://www.simbashoppingusa.com/contact-us/
